Refund policy

Return & Refund Policy

At Paceo, we stand behind the quality of our products and want you to feel confident shopping with us. If something arrives damaged or there’s an issue with your order, we’re here to help.

Eligibility for Refunds & Replacements

We accept refund or replacement requests for damaged, defective, or incorrect items within 30 days of delivery.

To request assistance, please contact our support team with your order number and a clear photo or video showing the issue.

Once approved, refunds will be issued to your original payment method.

Non-Returnable Items

For safety, hygiene, and quality assurance reasons, certain items may not be eligible for return, including:

• Opened or used supplements
• Opened skincare products
• Final sale or limited-drop items
• Gift cards

We reserve the right to deny refund requests that do not meet eligibility requirements.

Order Changes & Cancellations

If your order has not yet shipped, we’ll do our best to accommodate cancellation or modification requests.

Once an order has entered processing or transit, changes may no longer be possible.

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on your financial institution or payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the issue was caused by an error on our end.

Contact Us

If you have questions about your order or need support, please contact us at support@paceodaily.com.